Improve the user experience of your website or app with the help of user testing and expert reviews. No more guessing games.
Have your site or app reviewed and tested in only 3 days.
UX Resolved uses Usertesting.com - The global leader in remote user testing.
Receive a comprehensive report of actionable improvements based on honest feedback from real users.
Explain what you need tested and receive a no-strings-attached statement of work.
A site that is not understood will not convert. An app that isn’t meeting the user's expectations will get deleted quicker than the time it took to download it. A website or app that hasn’t been tested with your target audience is living a dangerous life, possibly missing its target completely.
The goal of any design is to be useful. Ask yourself, is there anything in my design that detracts from its end use?
- Dieter Rams, design legend
UX Resolved highlights the majority of issues on your website or app in a cost and time efficient way.
You'll receive a thorough report of what's working and what's not, and recommendations for how to make the appropriate changes, improve the user experience and see results straight away.
Company websites, e-commerce, intranets etc.
A tool used online through the browser, e.g. Gmail or Facebook. Usually the user logs in to access.
Any downloadable smartphone app. Can be a tool, pure content like a magazine, or even a game.
Same as a web app, but runs locally on the OS instead of the browser.
Could be interactive wireframes or a live test environment. As long as it's accessible we can test it.
Signup flows, purchase flows and other task based user journeys.
UX Resolved is run by me, Martin Sandstrom. I've been designing for great experiences since 2007. I've worked with companies like Microsoft, Samsung and Sky, been part of award winning startups and agencies, and worked in sectors spanning from consumer electronics to B2B finance. I hold a MSc degree in interaction design. More importantly I've carried out countless UX reviews and user tests over the years. I'm your UX man.
User testing is a tool that has been around since the early days of interface design. It focuses on usability, navigation and understanding of functionality and content. It can also be used to capture expectations that can be used for future development. User testing can and should be done in all parts of the development process - from early prototype to live product. It's important to test with people that are representative of your target audience.
A UX review will never replace a user test in terms of the insights you can get since the reviewer isn't a target user. You can still resolve a great number of usability and UX issues based on the reviewer's expertise in interface design and visual communication. It's a quick way to get up to scratch and apply best practise.
A simple flat-rate model allows you to easily compare the two services. A user test normally takes four days to complete, and a UX review around two days depending on the complexity of the site. For the most accurate insights it’s recommended to carry out a user test with your target users, but a UX review is a good option if you’re on a tight schedule or budget.
Got a question that isn't answered here? Send an email to firstname.lastname@example.org and I'll get back to you.
In the user test service I include a compressed UX review, so both won't be needed. Whether you should get a test or a review is up to what you're after. A test will generate more reliable results, but a review will catch all low hanging fruits and provide results quicker and at a lower cost.
In the case of a user test, the recommendations are adressing the issues the users had when completing tasks on the site. A review is likely to come to similar conclusions, but from a best practise analysis. The improvements are known and established ways to fix the issues.
Normally you'll get a statement of work within one work day. I get started as soon as the work has been signed off and the survey has been completed. It normally takes me between two and four work days to complete everything and send the report.
Yes. It's something I do all the time when I work across sectors in design agencies. General best practise is industry agnostic, but it's still important to understand the goals and task flows of the target users. In the survey I'll capture all domain specific information I need for the test or review.
Yes. Unless your site is already optimised for your users, your business will gain from having an expert evaluating it. Not only will a UX review highlight problems but it will also find opportunities to create brand loyalty, cross sell, customer engagement etc.
In short - implement the recommendations and track your improved performance. A lot of changes, like ordering and copy should be ok to update without any design work, but some recommendations may require a designer to think about the best way to display the solution.
Yes, but a fee of £250 will be charged if you cancel the commissioned project after I have confirmed that the work will go ahead. If a user test has been carried out, an additional cost of £480 will be added to cover the test expenses.
Yes, I offer UX design consulting. This is something I normally do full time, at the client's location but we might be able to find a work-around if that's not possible. Drop me an email at email@example.com if you're interested.